FAQ

Shipping

Where do you ship to?

We currently ship within the United States only.

How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery takes 5-10 business days depending on your location. Free shipping is available on orders over $50.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email. You can use this to track your package.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How do I get a refund?

Once we receive your returned item, we will process your refund within 5-7 business days to your original payment method.

What if my item arrived damaged?

If your item arrived damaged, please contact us within 48 hours with a photo of the damage and we will send a replacement or issue a full refund.

Products

Are your products safe for pets?

Yes! All products in our store are carefully selected with your pet's safety in mind. We only carry products that meet quality and safety standards.

What if my pet doesn't like the product?

We understand that every pet is different. If your pet doesn't take to a product, please reach out to us and we'll do our best to help.

Do you have products for both cats and dogs?

Yes! We carry a wide range of products for both cats and dogs, including toys, grooming tools, and accessories.

Orders

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. Please contact us as soon as possible if you need to make changes.

I haven't received my order confirmation email — what should I do?

Please check your spam folder first. If you still can't find it, contact us with your name and order details and we'll resend it.

Still have questions?

Feel free to contact us and we'll be happy to help!